Frequently Asked Questions
How do I shop for seafood online?
To place an order please visit https://lukeslobster.getbento.com/shop-lukes/ then click on “Shop Now” to learn more information about a product, and then select “Add to Cart” to begin checkout process. UPS delivery method will be automatically selected.
Is there a minimum order amount?
Yes, order minimum is $30 before shipping. If your order is less than $30, you will not be able to complete checkout.
What days can I get my items delivered?
We deliver every day except Sunday and Monday.
How long do orders take to arrive?
Seafood items are shipped the day after the order is placed, and delivered the day after that. See the chart below to determine your shipping day.
How do I track my order?
When you complete checkout, you will input your email address which will be used to send you automated tracking notifications.
Will I receive a confirmation of my order?
Yes, you will receive confirmation once your order has been submitted, as well as a confirmation with tracking information once your order ships out.
Do I have to be home for delivery?
You do not need to be home to receive your order, however if you order seafood we highly recommend you are. UPS will not require a signature to deliver, and will leave your package on your doorstep or front desk at the time of delivery. Seafood products should be removed from the outer shipping box, and refrigerated or frozen immediately upon receipt to be safe for consumption. Luke's Lobster is not responsible for packages sent to recipients who are not available to accept their package on the delivery date.
After I receive my delivery how quickly do I need to consume my seafood?
When you receive your seafood delivery, remove from outer shipping box and place seafood products in freezer. Products may be kept frozen for up to 6 months. Keep frozen until you are ready to use. Thaw under refrigeration when you are ready to use.
Lobster Tails: consume within 2 days once thawed.
Lobster Meat: consume within 5 days once thawed.
Lobster Mac & Cheese: consume within 2 days once thawed.
Soup: consume within 2 weeks once thawed.
How do I thaw frozen items?
Frozen items should be thawed in a refrigerator overnight, and should take approximately 16-24 hours depending on your fridge. *Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of food borne illness*
What should I make with my lobster tails and meat?
There are endless possibilities! Visit lukeslobster.com/recipes for some ideas from us, and be sure to tag us in your posts (@LukesLobster) and use #LukesAtHome.
Does the Lobster Meat come with buns for lobster rolls?
Our lobster meat does not come with buns for lobster rolls at this time, but stay tuned as we roll out more products!
What is your return and refund policy?
If you have any issues or feedback on the products you received, please email email@example.com. Due to the perishable nature of our products, we cannot accept returned product but can ship replacement product or issue a refund if there are any issues with your product.