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Our response to COVID-19

Update: Due to the business impact of COVID-19, updates to our operational hours are as follows:

Portland, Maine: Every day, 12pm - 7 pm
San Francisco: 11:30 am - 6:30 pm, closed Sun 3/29, Sat 4/5, and Sun 4/6
NYC - FiDi: Open 12 pm - 6:30 pm, closed Tues 3/31 and Wed 4/1
NYC - Upper East Side: Open 12 pm - 6:30 pm, closed Tues 3/31 and Wed 4/1
NYC - Upper West Side: Open 12 pm - 6:30 pm, closed Tues 3/31 and Wed 4/1
NYC - Union Square: Open 12 pm - 6:30 pm, closed Tues 3/31 and Wed 4/1
NYC - Brooklyn Bridge Park: Open 12 pm - 6:30 pm8 pm, closed Tues 3/31 and Wed 4/1
NYC - Garment District: Open 12 pm - 6:30 pm, closed Tues 3/31 and Wed 4/1
DC - Penn Quarter: Open 12 pm - 6:30 pm, closed Tues 3/31 and Wed 4/1
DC - Georgetown: Open 12 pm - 6:30 pm, closed Tues 3/31 and Wed 4/1
Philly - Rittenhouse: Open 12 pm - 6:30 pm, closed Sunday, 3/29, Tues 3/31 and Wed 4/1
Boston - Back Bay: Open 12 pm - 6:30 pm, closed Tues 3/31 and Wed 4/1
NYC - Plaza Food Hall: Closed until further notice.
NYC - Park Slope: Closed until further notice.
NYC - Midtown East: Closed until further notice.
NYC - Nomad: Closed until further notice.
NYC - City Kitchen (Times Square): Closed until further notice.
Boston Seaport: Closed until further notice.
Bethesda: Closed until further notice.
Chicago City Hall: Closed until further notice.
Miami Aventura: Closed until further notice.
Miami Brickell City Centre: Closed until further notice.
Las Vegas: Closed until further notice.
Farragut: Closed until further notice.
Downtown Crossing: Closed until further notice.


HELP US DONATE TO MEDICAL STAFF ON THE FRONTLINES!

a group of people posing for the camera

Since the onset of this crisis, we've been donating lobster rolls every day to hospital workers on the front lines. Now YOU can help. Call any of our open locations (all numbers below) and you can order additional donation lobster rolls at a 25% discount that will go directly to the front line, while bringing us the revenue we need to keep fighting another day. And while you're at it, order one for yourself! #feedingthefrontline 

Portland: 207.274.6097
Boston - Back Bay: 857.350.4626
NYC - Upper East Side: 212.249.4241
NYC - Upper West Side: 212.877.8800
NYC - Garment District: 917.475.9192
NYC - Union Square: 917.475.9191
NYC - Financial District: 212.747.1700
NYC - Brooklyn Bridge Park: 917.882.7516
Philadelphia: 215.564.1415
Washington DC - Penn Quarter: 202.347.3355
Washington DC - Georgetown: 202.333.4863
San Francisco: 415.483.1580

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Dear Luke’s Lobster Community,

In this time of uncertainty, we wanted to reach out and share our ongoing commitment to the health, safety, and welfare of our team, our guests, and our communities, including the fishermen we work with.

We are following all CDC recommended best practices for food safety preparations and minimizing the spread of COVID-19, including a requirement that teammates who do not feel well stay home. We operate a FDA certified and SQF III audited seafood plant in Maine, so being being food safe and sanitary is always an extreme focus to our team.

Our intention is for our shacks to remain open, clean, sanitized and welcoming.  If you feel healthy and up for a treat, we welcome you to join us. If you've made the decision to avoid public spaces, including restaurants, we respect that and want you to know that we've initiated some procedures to allow us to still serve you, and to remind of you of other options to enjoy Luke's that are always available:

1. Sidewalk pickup: If you're leaving home but avoiding restaurants, you can place your order through our online system, or just by calling our shack. We'll prepare it for you, and if you call us when you're arriving, whether by foot or vehicle, we will bring your order out to you in a stapled shut bag for you to take with you. You can find our online order site here, and the address and phone number for every shack on our location page.

2. Home delivery: We offer delivery to your home in every one of our cities except Portland. Our delivery options in each city are listed below, and you have contactless options (the option to tell your delivery person to leave food at the door) for Postmates by filling out the 'delivery instructions' field in your order, or for Grubhub and our own online ordering site by asking your driver to leave your food at the door when they call you. 

To order delivery in NYC: Visit GrubHub, Postmates, UberEats, or through our own Online Order site.

To order delivery in Boston: Visit Postmates or  UberEats.

To order delivery in Philly: Visit Postmates UberEats or through our own Online Order site.

To order delivery in DC and Bethesda: Visit Postmates or  UberEats.

To order delivery in San Francisco: Visit Postmates or  UberEats.

To order delivery in Portland: Visit Postmates, UberEats. or call  207-274-6097 for curbside pickup.

3. DIY Kits: Finally, we want to make sure you know that we offer DIY lobster roll kits on all our delivery channels, as well as for pickup in shack or for sidewalk pick up. These give you all the ingredients you need to make two rolls just like you'd get in the shack, but at your leisure in the comfort of your own home. Just look for DIY kits on our online order site, your delivery site of choice, or ask for them by phone or in the shack. 

4. To order an electronic gift card to enjoy Luke's for a later date, you can purchase on our site here

5. For Luke's at home, pick up our Lobster Tail or Meat Kits at your nearest Whole Foods or order our Seafood by the Pound directly from our shacks.  

As always, please reach out to us with questions or concerns.


Thank you,

Luke Holden

CEO & Founder